Terms Of Service – sundropcrate.com

Company Information: TERMINO LIMITED (hereinafter referred to as “we,” “us,” or “our”) is a company registered in Hong Kong . We operate a global e-commerce platform (hereinafter referred to as “the Platform”) that specializes in the retail of clothing products (hereinafter referred to as “Products”) to users worldwide (hereinafter referred to as “you,” “your,” or “User”).

By accessing, browsing, registering an account on, or using the Platform to purchase Products, you acknowledge that you have read, understood, and fully agreed to be bound by these Terms of Service (hereinafter referred to as “these Terms”). If you do not agree to any part of these Terms, you must immediately cease using the Platform and all services provided by us.

1. Eligibility and Account Registration

1.1 Eligibility

To use the Platform and our services, you must meet the following eligibility requirements:

You are at least 18 years of age, or if you are under 18, you have obtained the explicit consent and supervision of your parent or legal guardian, and your parent or legal guardian has agreed to be bound by these Terms on your behalf.
You have the legal capacity to enter into binding contracts under the laws of your jurisdiction of residence.
You are not prohibited by any applicable laws, regulations, or government orders from accessing the Platform or using our services.
You are not a person or entity that has been suspended or terminated by us in the past for violating our previous terms of service, privacy policy, or other rules.

1.2 Account Registration

To access certain features of the Platform (such as placing orders, tracking shipments, and managing returns), you may need to register an account (hereinafter referred to as “User Account”). When registering a User Account, you agree to:

Provide accurate, true, current, and complete information about yourself (including but not limited to your full name, email address, phone number, and shipping address) as required by the registration form (hereinafter referred to as “Account Information”).
Update your Account Information promptly whenever there is a change (e.g., change of address, phone number, or email) to ensure its accuracy and completeness. We shall not be liable for any losses or damages incurred by you due to outdated or incorrect Account Information.
Choose a secure password for your User Account and keep it confidential. You shall be solely responsible for all activities conducted under your User Account, including but not limited to placing orders, making payments, and modifying account settings. If you suspect that your User Account has been compromised (e.g., unauthorized access, password leakage), you must immediately notify us via the contact information provided in Section 15 and take necessary measures to protect your account (such as changing your password).
Not allow any third party to use your User Account without your prior written consent. You shall be liable for any actions taken by third parties using your User Account, whether or not such use is authorized by you.

1.3 Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate your User Account at any time, with or without prior notice, if we reasonably believe that:

You have violated any provision of these Terms, our Privacy Policy, or any other rules, policies, or guidelines posted on the Platform.
Your Account Information is false, misleading, incomplete, or outdated.
You have engaged in fraudulent, illegal, or unethical activities in connection with the Platform (such as using stolen credit cards to make payments, placing fake orders, or reselling Products for commercial gain without our permission).
Your use of the Platform or our services poses a risk to the security of the Platform, other Users, or our business.
We are required to do so by applicable laws, regulations, or government authorities.

Upon termination of your User Account, you will no longer have access to the features and services associated with your account, and we may retain your Account Information in accordance with our Privacy Policy and applicable laws (e.g., for record-keeping, legal compliance, or fraud prevention purposes).

2. Scope of Services

2.1 Platform Services

The Platform provides the following services to Users, subject to these Terms:

Displaying detailed information about Products (including but not limited to product descriptions, specifications, sizes, colors, prices, and stock availability).
Enabling Users to create User Accounts to manage their personal information, order history, and shipping addresses.
Facilitating the purchase of Products by Users (including order placement, payment processing, and order confirmation).
Providing order tracking services to allow Users to monitor the status of their orders and shipments.
Offering customer support services to address User inquiries, complaints, and requests related to Products, orders, shipments, returns, and refunds.

2.2 Limitations on Services

We reserve the right to:

Modify, update, or discontinue any part of the Platform or our services at any time, with or without prior notice. For example, we may add new features (such as a mobile app for the Platform) or remove outdated functions (such as an old payment method) to improve the User experience. We shall not be liable for any losses or damages incurred by you due to such modifications, updates, or discontinuations, provided that we have made reasonable efforts to notify Users of significant changes (e.g., via email, in-app notifications, or a notice on the Platform’s homepage).
Restrict or limit your access to certain features of the Platform or our services based on your location, order history, or other factors. For example, some Products may only be available for purchase in specific countries or regions due to supply chain constraints, customs regulations, or licensing agreements.
Suspend the provision of services temporarily in the event of system maintenance, technical failures, cyberattacks, or other unforeseen circumstances. We will make reasonable efforts to notify Users of such suspensions in advance (where possible) and resume services as soon as practicable.

3. Product Information and Availability

3.1 Accuracy of Product Information

We strive to ensure that all information about Products displayed on the Platform (including but not limited to product descriptions, specifications, sizes, colors, prices, and images) is accurate, current, and complete. However, we do not warrant or guarantee the absolute accuracy of such information, and the following circumstances may result in discrepancies:

Typographical Errors: Occasional typographical errors (such as incorrect price listings, size labels, or color names) may occur due to human error during the updating of product information.
Color Differences: The actual color of Products may vary slightly from the colors displayed on the Platform due to differences in monitor settings, lighting conditions, and fabric dyeing processes.
Size Variations: Due to differences in manufacturing standards and fabric materials, the actual size of Products may deviate slightly from the size charts provided on the Platform. We recommend that you refer to the detailed size guide for each Product (which includes measurements such as bust, waist, hip, and length) and, if necessary, contact our customer support team for additional size advice before placing an order.

If you discover any inaccuracies in Product information after placing an order, please contact us immediately via the contact information provided in Section 15. We will investigate the issue promptly and, if necessary, offer you a solution (such as canceling the order, providing a refund, or replacing the Product with the correct one).

3.2 Product Availability

The stock availability of Products displayed on the Platform is updated regularly, but it is not real-time. As a result, there may be cases where a Product that is marked as “in stock” at the time of order placement becomes out of stock before we can process the order (e.g., due to high demand from other Users). In such cases:

We will notify you of the stock shortage as soon as possible (usually within 24–48 business hours after you place the order) via email or phone.
We will offer you the following options: (1) Cancel the order and receive a full refund of the amount you paid; (2) Wait for the Product to be restocked (if we expect to restock it within a reasonable time frame, typically 7–14 business days) and have the order shipped once the Product is available; or (3) Replace the out-of-stock Product with another Product of similar value (subject to your consent).

You must respond to our notification within 3 business days to confirm your choice. If we do not receive your response within this period, we will automatically cancel the order and issue a full refund.

3.3 Prohibited Products

We do not sell or ship any Products that are prohibited by applicable laws, regulations, or government orders in Hong Kong or the destination country/region of the order. Examples of prohibited Products include but are not limited to:

Clothing that contains harmful substances (such as lead, mercury, or asbestos) in excess of legal limits.
Clothing that features offensive, discriminatory, or illegal content (such as hate speech, violence, or child pornography).
Counterfeit or infringing clothing (i.e., clothing that violates the intellectual property rights of third parties, such as trademarks, copyrights, or design patents).

If you attempt to purchase a prohibited Product, we reserve the right to reject your order without prior notice and may, at our discretion, suspend or terminate your User Account.

4. Order Placement and Confirmation

4.1 Order Placement

To place an order on the Platform, you must follow the following steps:

Browse the Platform and select the Products you wish to purchase, including specifying the size, color, and quantity of each Product.
Add the selected Products to your shopping cart and review the contents of your cart (including the total price, which includes the price of the Products and any applicable shipping fees, taxes, or duties—see Section 6 for details).
Provide or select a valid shipping address (see Section 7 for requirements regarding shipping addresses) and a preferred shipping method (see Section 7 for available shipping methods).
Select a valid payment method (see Section 6 for available payment methods) and provide the necessary payment information.
Review and accept these Terms and our Privacy Policy, then click the “Place Order” button to submit your order.

By clicking “Place Order,” you submit a binding offer to purchase the selected Products in accordance with these Terms.

4.2 Order Confirmation

We will send you an email (to the email address associated with your User Account) acknowledging receipt of your order within 1 hour of order placement (hereinafter referred to as the “Order Acknowledgment”). The Order Acknowledgment is not a confirmation that your order has been accepted; it merely confirms that we have received your order and are in the process of verifying it.

We will send you a second email (hereinafter referred to as the “Order Confirmation”) within 24–48 business hours (excluding Hong Kong public holidays and weekends) to confirm that your order has been accepted, provided that:

The Products you ordered are in stock (or we have confirmed that they can be restocked within a reasonable time frame).
Your payment has been successfully processed (see Section 6 for details on payment processing).
Your shipping address is valid and not in a prohibited destination (see Section 7 for details on prohibited destinations).

The contract between you and us for the purchase of the Products (hereinafter referred to as the “Purchase Contract”) shall be formed when we send the Order Confirmation to you. If we are unable to accept your order (e.g., due to stock shortage, payment failure, or a prohibited shipping address), we will notify you via email within 48 business hours and, if you have already made a payment, issue a full refund within 5–7 business days.

4.3 Order Modification and Cancellation

4.3.1 By You

You may request to modify or cancel your order only if:

We have not yet sent the Order Confirmation (i.e., the Purchase Contract has not been formed).
The order has not been processed for shipment (i.e., we have not yet prepared the Products for delivery or handed them over to the courier).

To request a modification or cancellation, you must contact our customer support team via the contact information provided in Section 15, providing your order number and the details of the modification or cancellation (e.g., changing the size of a Product, canceling the entire order). We will review your request and notify you of our decision within 24 hours. If we approve your request:

For order modifications: We will update your order details and send you a revised Order Confirmation (if applicable).
For order cancellations: If you have already made a payment, we will issue a full refund within 5–7 business days.

You may not modify or cancel your order after we have sent the Order Confirmation and started processing the order for shipment. In such cases, you may return the Products in accordance with our Return Policy (see Section 8) after receiving them.

4.3.2 By Us

We reserve the right to modify or cancel your order at any time, with or without prior notice, if:

We discover that the Product information (such as price, size, or color) is incorrect and the correction would significantly affect the terms of the order (e.g., a price increase of more than 10%).
We suspect that the order is fraudulent (e.g., using a stolen credit card, fake shipping address, or multiple orders from the same IP address with different User Accounts).
We are required to do so by applicable laws, regulations, or government authorities (e.g., a ban on shipping certain Products to the destination country/region).
You have violated any provision of these Terms (e.g., placing an order for a prohibited Product, providing false Account Information).

If we modify or cancel your order after the Purchase Contract has been formed, we will notify you via email immediately and, if you have already made a payment, issue a full refund within 5–7 business days. We shall not be liable for any additional losses or damages incurred by you due to such modifications or cancellations, except as required by applicable law.

5. Pricing and Promotions

5.1 Pricing of Products

The prices of Products displayed on the Platform are quoted in United States Dollars (USD) unless stated otherwise (e.g., for Users in certain regions, prices may be quoted in Euros (EUR) or British Pounds (GBP) based on your location). All prices are inclusive of any applicable value-added tax (VAT) or goods and services tax (GST) in Hong Kong, but they do not include shipping fees, customs duties, or other taxes imposed by the destination country/region (see Section 6 for details on additional fees and taxes).

We reserve the right to change the prices of Products at any time without prior notice. However, the price you pay for a Product will be the price displayed on the Platform at the time you place your order, provided that we accept your order (i.e., send the Order Confirmation). If the price of a Product increases after you place your order but before we accept it, we will notify you of the price increase and ask for your consent to proceed with the order at the new price. If you do not consent, we will cancel the order and, if you have already made a payment, issue a full refund.

5.2 Promotions and Discounts

From time to time, we may offer promotions, discounts, coupons, or other special offers (hereinafter referred to as “Promotions”) on the Platform. All Promotions are subject to the following terms and conditions:

Each Promotion will have a specified validity period (e.g., “valid from November 1 to November 10, 2025”). Promotions will automatically expire at the end of the validity period, and you will not be able to use them after expiration.
Promotions may have additional restrictions, such as minimum order value (e.g., “20% off on orders over $100”), specific Products (e.g., “10% off on all casual wear”), or one-time use per User Account (e.g., “one coupon per customer”). These restrictions will be clearly stated in the promotion details on the Platform or in the coupon terms.
You must enter the applicable promotion code (if required) at the time of order placement to redeem the Promotion. We will not apply Promotions retroactively to orders that have already been placed or confirmed.
Promotions cannot be combined with other Promotions unless explicitly stated in the promotion details. For example, you cannot use two coupons on the same order unless the terms of both coupons allow for combination.
We reserve the right to modify, suspend, or terminate any Promotion at any time, with or without prior notice, if we reasonably believe that the Promotion is being abused (e.g., by Users creating multiple accounts to redeem the same coupon) or if the Promotion is no longer commercially viable.

If you have any questions about a specific Promotion, please contact our customer support team via the contact information provided in Section 15.

6. Payment Terms

6.1 Accepted Payment Methods

We accept the following payment methods for orders placed on the Platform:

Credit cards: Visa, Mastercard, American Express, and Discover.
Debit cards: Visa Debit, Mastercard Debit.
E-wallets: PayPal, Apple Pay, Google Pay.
Bank transfers: For orders with a total value of $500 or more, we accept bank transfers to our designated bank account in Hong Kong. Details of our bank account will be provided to you upon request.

We reserve the right to add or remove payment methods at any time, with or without prior notice. The availability of certain payment methods may vary depending on your location (e.g., Apple Pay may not be available in all countries/regions).

6.2 Payment Processing

When you place an order, you authorize us to charge the total amount of the order (including the price of the Products, shipping fees, and any applicable taxes or duties) to the payment method you selected. We use third-party payment service providers (hereinafter referred to as “Payment Providers”) to process payments securely. These Payment Providers are compliant with international security standards (such as the Payment Card Industry Data Security Standard).