Privacy Policy
TERMINO LIMITED, a global online shopping platform headquartered in Hong Kong, places user privacy protection at the forefront of its operations. This policy clearly outlines how we manage your information to ensure transparency and security throughout your shopping experience.
1. Collection of Personal Information
We collect personal information only when necessary to support your use of our platform. This includes essential data provided directly by you, such as your full name, email address, phone number, and shipping/billing addresses (required for account creation and order delivery). We also gather encrypted payment details (e.g., credit card numbers, digital wallet credentials) to process transactions securely, along with account-related data like usernames and hashed passwords (to protect against unauthorized access). Additionally, we may collect records of your order histories and communications with our customer service team—this helps us track purchases and provide consistent support. We strictly avoid collecting sensitive personal information (e.g., medical records, racial data) unless you explicitly share it for a specific, legitimate purpose (e.g., documentation for specialized product shipping).
2. Use of Personal Information
All collected personal information is used exclusively to enhance your shopping experience and fulfill our service commitments. Specifically, we use this data to process your orders efficiently (including verifying payments and arranging delivery), send timely updates (such as order confirmations and shipping tracking links), and address your inquiries through customer support. We also use non-identifiable, aggregated insights from personal data (e.g., popular product categories in your region) to optimize our platform’s functionality—without linking this data to your individual identity. Importantly, we adhere to Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) and international standards like GDPR. We never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent, and only disclose data when legally required (e.g., in response to valid court orders).
3. Privacy Concerns and Your Rights We understand that privacy concerns may arise, and we strive to address them promptly. If you have questions about this policy, or wish to exercise your rights—such as accessing a copy of your personal data, correcting outdated information, or requesting data deletion—please contact our dedicated Privacy Team via three channels:
- Email: Send details to [email protected] (include your full name and account email for verification).
- Post: Mail a letter to our Hong Kong office: TERMINO LIMITED, UNIT 2508A, 25/F, BANK OF AMERICA TOWER, 12 HARCOURT RD, CENTRAL, HONG KONG.
We respond to all valid requests within 30 days and never charge fees for such services. We also update this policy periodically to align with legal changes or service updates; major revisions will be notified to registered users via email. By using our platform, you acknowledge understanding and agreement with this privacy policy.